Your privacy is important to us. This Privacy Policy explains how Packslk.lk (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit and make a purchase from our website (packslk.lk).
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
Personal Information: When you make a purchase or attempt to make a purchase, we collect personal details you provide, such as your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers, though these are typically processed by third-party payment gateways and not stored directly by us).
Usage Data: We automatically collect information about how you access and use the website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand user behavior and improve our site.
2. How We Use Your Information
We use the collected information for various purposes, including:
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Order Fulfillment: To process and deliver your orders, manage payments, and provide you with order confirmations and shipping updates.
Customer Service: To respond to your inquiries, provide support, and resolve any issues you may have.
Website Improvement: To understand and analyze how you use our website, allowing us to enhance user experience, website functionality, and product offerings.
Marketing and Promotions: To send you promotional materials, newsletters, and special offers that may be of interest to you, provided you have opted in to receive such communications. You can opt-out at any time.
Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.
3. Sharing Your Information
We may share your information with third parties in the following situations:
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing via Koko Pay, MintPay, PayZy), or servicing you (e.g., delivery partners for Cash on Delivery). These third parties are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
The security of your data is paramount to us. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Third-Party Linksa
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.